ORDER & SHIPPING
What's my order status?
If you have an Slenddy.com account, you can log in and view order status and tracking on the My Dashboard page, under recent orders. It typically takes 3-7 business days for an order to ship. If you checked out as a guest, you will receive an email confirmation and tracking number once your order has shipped. If you need further assistance, please email us at email@example.com
How can I get 10% off for the first purchase?
Welcome to be our new membership! Please sign up and email us at firstname.lastname@example.org.
How do I cancel my order?
Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.
Can I exchange my order?
We are currently not set up for exchanges. For all domestic customers, we have created a pre-paid FedEx return label inside of your package. We want to make our returns process as seamless as possible! Please drop the package off at your local FedEx station. Once received, we’ll be more than happy to issue a full refund for all the items we’ve received. We will email you a refund notification once this has been processed. Once processed, please allow between 2-4 business days for the refund to reflect onto your original form of payment. If you have an order shipping internationally, please reach out to an agent.
I forgot to add an item to my order; can I make a change before it ships?
Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, shipping is free!
Can I change the color/size of what I just ordered?
Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the looks you didn’t mean to order.
Can I make a change to my billing or shipping address before my package ships?
You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.
RETURNS & EXCHANGES
What is the Slenddy return policy？
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase. We do not accept returns for Slenddy store purchases or 3rd party retailers.
When will I receive my refund?
Please allow 2-5 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.
I would like to start a return on my international order. What should I do?
We're happy to help! Please email email@example.com and make sure to include ALL of the following:
Order Email Address
Item(s) you'd like to return & why
We'll guide you through the rest of the process.
Please note that we do not currently generate return labels for international shipments, customers will be responsible for return shipments & cost.
PRODUCT & INVENTORY
The style/size/color I want is out of stock. When will you be restocking?
Slenddy comes out with new collections each season. If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.
Do you provide price matching or adjustments?
Sorry, Slenddy does not offer price matching or adjustments at this time.
I am between sizes, what size do you recommend?
Please refer to our size chart for general measurements. If you still need assistance, please email or call us for any additional help.
Do you provide hemming services?
Sorry，Slenddy does not offer the hemming services at this time.
Do you ship internationally?
Yes! We ship some areas of the world. To find out if we ship to your country, place an item in your cart and select “Begin Checkout.” In the “Shipping address” section, select the “Country” drop-down menu. If your country is included in that list, then you can go ahead and place an order. If your country is not included, then unfortunately, we don’t ship to you.
What's the status on my return?
We recommend using a carrier that will provide you a returns tracking #. Upon checking the receipt date of the package, please allow 2-5 business days for processing of the return.